Policy

Policy

 

Terms of Entry Physio GymTM Physiotherapy
Check-in All patrons must register attendance and appointments at the front desk
Members can register using their card. Use the Gym, studio or service readers as appropriate to the purpose of your visit
Casual Physio Gym users must complete an exercise clearance form
All patients must complete an information form
Patrons under 16 must provide written parental/guardian consent  to exercise
Children exercising in the gym area must be supervised by an adult at all times
Pre-book studio and floor classes as spaces are limited
Gym Etiquette Put weights away after use
Take weights of Barbell after use
Put equipment back in the designated space
Please be considerate of other patrons when using exercise equipment
During studio class time, ask instructor if it is ok to use equipment
Use an exercise mat when on the floor
Put bags in provided storage
Closed shoes must always be worn in weight, cardio, cable machine areas  and in floor classes as instructed
Studio In studio, always put shoes in storage area
Do not put shoes, accessories or drinks on floor
Hygiene Use towels on all equipment
Clean shoes and clothes
Clean socks in studio area
If you have a cold, use alcohol cleaner provided for hands before use of equipment
Sweat on equipment should be cleaned with spray and wiped down
Clean all studio equipment after use
Use mats on carpet if doing floor exercises
If you are dirty, shower before using equipment
Safety The black rubber flooring mats on the carpet can move, please exercise with caution
Always exercise responsibly.
If lifting a heavy weight ask for a spotter or use safety catches or cage
Clearance by therapist to use the studio equipment and its prescribed repertoire independently is mandatory
Report If equipment does not work properly please notify staff immediately
Do not Do not touch, exercise or lean on mirrors
Do not step on benches
Do not attempt unsafe exercising or lifting;
If an exercise is not safe or you feel it is not safe – DON’T DO IT!
Do not play inappropriately
Do not attempt to fix faulty equipment
Accompanying Children At all times, accompanying children must be supervised by parent/guardian.
Front desk staff will not be responsible for child minding
Parent/Guardian are solely responsible for any damage to property or injury incurred by their children
Treatment and consent Please advise treating therapist or staff if you do not feel comfortable about any exercise procedure or treatment modality
e.g. The weight progression is excessive, speed is too fast, discomfort felt with hot/cold packs etc
Payment Payments for classes are required prior to commencement
Full payments are required at the time of treatment. No accounts will be given.
Cancellation Advance notice appreciated. A 24 hour cancellation or rescheduling policy applies  to all appointments and classes
WorkCover and CTP clients are subject to cancellation fee personally; this will not be invoiced to insurer.
Refunds No refunds will be given for change of mind on purchases
Products opened or used cannot be returned
WorkCover and CTP All non-approved or disputed insurance treatment claims must be paid for by the claimant
Disclaimer Physio GymTM physiotherapy is not liable for any injuries sustained during exercise or for inappropriate use of equipment.